Posts Tagged ‘app’

WordPress iPad App – Failed Login Problem

// December 7th, 2010 // 2 Comments » // Web

After a considerable time failing to add this blog to the WordPress iPad app, I finally spotted a comment on a forum pointing out that it requires XML-RPC to work.  So if you are having the same intensely frustrating rejections every time you try and add your site, you fix it like this:

  1. Log in to the admin console via the web
  2. Click on Writing (under Settings)
  3. At the bottom of the page, check the XML-RPC checkbox and hit Save.

Now when you start up the app it should be able to authenticate you.

This is the kind of bug that is pretty unneccessary, and will doubtless put off a lot of new users.  How hard is it to point out such a basic requirement whenever the app fails to find an XML-RPC uri active on the site?

After 2 mins of using the app I’ve been dumped out by crashes twice and find a lot of  the setup, but will persevere as I’d love to be able to draft blog posts on the bus home and save them offline…

Passenger Focus Research Into Ticket Purchase Problems

// July 23rd, 2010 // No Comments » // Mobile, Usability

This post originally appeared on the Masabists blog.

Earlier this week Passenger Focus, the UK’s official rail watchdog, released their annual Spring Passenger Satisfaction Survey, and the press release focussed on some very interesting insights into the reasons why UK rail passengers shun automated ticket vending machines.

Passenger Focus

At Masabi, Passenger Focus’s earlier research into ticket maching usability was a key influence in the User Interface design of our mobile phone ticket vending app, and it was encouraging to see this new research appears to validate our approach. The report shows that users choose humans over machines for the following main reasons:

  1. “Incomplete ticket restriction information”
  2. “A barrage of information and choices”
  3. “Bewildering jargon”

“As a result some passengers would rather queue to speak to a member of staff, buy more expensive tickets than they need to or just give up and join the ticket office queue.”

Ticket Sales Usability

The UK has evolved a particularly complex fare structure, so a certain amount of complexity is innate in the system. The trick is to remove as much as possible, allowing the passenger to make an informed decision based on price and/or time preferences, without any arcane rail fare knowledge – I can say from personal experience that most ticket machines really do handle this badly.

By fusing real timetables with fare selection, the Masabi mobile rail ticketing app allows the passenger to visualise which trains each ticket will be valid on very rapidly, whilst also including a more detailed concise restriction description than most in-station vending machines. Timetables indicate which operator runs each train, a key point of confusion when many tickets are tied to a single operator.

The application can also adapt to the user, remembering favoured journeys and previously used payment cards (securely stored, and only reusable by re-entering the CVV number on the back). This personalisation helps eliminate the myriad of destinations thrown at the user of a vending machine, most of which will be totally irrelevant.

The application remembers recent journeys card-menu-with-visa

Queues

This year’s survey also looked at queue times in a number of regional stations – contrasting to last year, which focussed on the largest stations, almost all in London.

The industry lays down a maximum acceptable queue length of 3 minutes at off-peak times, and 5 minutes during peak times. Many stations, big and small, are still failing to meet these standards (click on graph to see a larger version):

2010 Passenger Focus queue times

Mobile ticketing offers a solution to this, providing a superior ticket purchase experience combined with informative timetables – all of which can be tested risk-free whilst queuing for a window or ticket machine.

Please comment on the original post.